Frequently Asked Questions
Everything you need to know about Butter Silk and our ice silk products.
General What is ice silk and how is it different from real silk?
Ice silk is a premium cooling fabric made from high-quality satin-weave polyester. It mimics the smooth, luxurious feel of real mulberry silk at a fraction of the price. Unlike real silk, ice silk is machine washable, more durable, and has natural cooling properties — perfect for Singapore's tropical climate.
General How long does delivery take within Singapore?
We offer free standard delivery within Singapore for orders above $110, arriving in 2-4 business days. Express delivery (1-2 business days) is available at checkout for a small fee. All orders are shipped from our Singapore warehouse.
General How do I wash and care for my ice silk products?
All Butter Silk products are machine washable! Simply wash on a gentle cycle with cold water and mild detergent. Tumble dry on low or hang to dry. Avoid bleach and fabric softener. Your ice silk will stay buttery soft wash after wash.
General Do you offer exchanges or returns?
Yes! We offer a 14-day return policy on all unused items in their original packaging. If you're not 100% satisfied, contact us at hello@buttersilk.sg and we'll arrange an exchange or refund.
General Are your products really cooling?
Absolutely! Ice silk has natural thermoregulating properties — it feels cool to the touch and wicks moisture away from your skin. Many of our customers in Singapore report sleeping more comfortably and waking up less sweaty.
General What sizes do your pillowcases come in?
Our ice silk pillowcases come in a standard size (50cm x 75cm) that fits most pillows. The envelope closure design keeps your pillow securely inside without any zippers.
General Can ice silk help with hair frizz?
Yes! The smooth satin surface of ice silk creates significantly less friction than cotton. This means less hair breakage, fewer tangles, and smoother hair when you wake up. It's especially great for curly or textured hair.
General Are your products suitable as gifts?
Definitely! All our products come in beautiful packaging, and our gift sets are specially designed for gifting. Each gift set includes a premium gift box — perfect for birthdays, anniversaries, or any special occasion.
General Where are Butter Silk products made?
Butter Silk is a proudly local Singapore brand. Our products are designed in Singapore and manufactured using premium-grade ice silk fabric. We work closely with our manufacturing partners to ensure the highest quality standards.
General How can I contact Butter Silk?
You can reach us via email at hello@buttersilk.sg or message us on Instagram @buttersilksg. We also have a WhatsApp button on our website for quick questions. We typically respond within 24 hours.
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